What We Do
Natural Food Therapy provides nutritional therapy and coaching services to clients to support their relationship with food and body image and support health.
How We Obtain Your Personal Data
Information provided by you
You may be providing us with personal data in the following ways:
- Through completing a client form
- By signing a disclaimer
- During a coaching session
- By payment through debit/credit card or online payment
- Through email, telephone, Zoom, Voxer, post or social media
- When ordering a biochemical/nutritional test
- Through automated technologies such as cookies
This may include the following information:
- Identity data such as full name, date of birth and contact details
- Details of contact we have had with you such as appointment requests
- Health information including GP contact, medical history, dietary/lifestyle information, medication/supplements, family medical history, test results, consultation notes and nutrition plans
- Financial data such as details about payments between us
This information is used in order to provide you with direct healthcare. This means that the lawful basis of our holding your personal data is for legitimate interest.
Following completion of your healthcare we retain personal data for the period defined by our professional association NNA and registrant body CNHC, this is a period of 8 years. For minor’s (aged under 18) records are kept until age 25. This enables us to process any complaint that may be made. The legal basis of holding your personal data is for contract administration.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from private testing companies if you order a test. This information is used to provide you with direct healthcare. On occasions, we may also obtain sensitive data from other healthcare providers or individuals authorised by you to give out such information. This is subject to you giving us your express consent.
How we use your personal data
We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
Disclosure of your personal data with other organisations
We will keep information about you confidential. We will only disclose information with other third parties with your express consent with the exception of the following categories of third parties:
- Our registrant body CNHC for the processing of a complaint made by you
- Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so
- Anyone whom we may transfer our rights and duties under any agreement we have with you
We may share your information with biochemical testing companies and supplement companies as part of proving you with direct healthcare. We will not include any sensitive information.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
On occasions, we may share a brief summary of your health problems in an anonymised form for the purpose to seek professional health opinion in order to provide you with better healthcare, or for the purpose of professional development. This may be at clinical supervision meetings, conferences, private and professional health online forums. In such cases your personal data and identity will not be disclosed and will remain fully confidential. We may publish your anonymised full case history in medical journals, trade magazines or online professional sites. We will first seek your explicit consent before processing your data in this way.
Your Legal Rights
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a request in writing to Natural Food Therapy Ltd. We shall respond within 30 days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
- The purposes of processing the information
- Sources from which we acquired the information
- Persons or entities with whom we are sharing the information (if applicable)
You have the right, subject to exemptions, to ask to:
- Have your information deleted
- Have your information corrected or updated where it is no longer accurate
- Ask us to stop processing information about you where we are not required to do so by law or in accordance with the NNA & CNHC guidelines.
- Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.
- Object at any time to the processing of personal data concerning you
If you would like to invoke any of the above rights then please email email@example.com
Data Protection And Security
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops. Natural Food Therapy is registered with the Information Commissioner’s Office (ICO). A copy of the registration is available through the ICO website (search by business name: Natural Food Therapy Limited).
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If you have a complaint regarding the use of your personal data then please write to the data controller by emailing firstname.lastname@example.org and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.