Natural Food Therapy holds some information about you. This document outlines how that information is collected, processed, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Natural Food Therapy is committed to ensuring that your privacy is protected. Should you provide sensitive information, it will be used in accordance with this privacy statement. This notice does not provide exhaustive detail. If you require any additional information or explanation, please email your request to info@naturalfoodtherapy.co.uk. This privacy policy was last reviewed in May 2026.


What We Do

Natural Food Therapy provides nutritional therapy, coaching services, and other health-related services to support clients' relationships with food, body image, and overall health. We also offer educational courses and other digital resources designed to assist individuals in managing their health and wellness.


How We Obtain Your Personal Data

Information provided by you

You may provide personal data in the following ways:

• Completing a client form
• Signing a disclaimer or consent form
• Signing up for a mailing list
• During a consultation or coaching session
• Making a payment by debit card, credit card, bank transfer, or online payment service
• Through email, telephone, Zoom, Telegram, Whatsapp, text messaging, post, or social media
• Ordering a biochemical or nutritional test
• Enrolling in a course, programme, or digital service
• Through automated technologies such as cookies when using our website

This may include the following information:

• Identity data such as your name, date of birth, address, email address, and telephone number
• Records of communications between us, including appointment requests and enquiries
• Health information such as GP details, medical history, dietary and lifestyle information, test results, consultation notes, and programme plans
• Financial information relating to payments made for services
• Course-related information, including enrolment details, participation data, feedback, and preferences

Information we receive from other sources

We may obtain health-related information from private testing companies if you choose to undertake a test through our services.

With your consent, we may also receive relevant information from other healthcare professionals or allied health practitioners involved in your care.

This information is used solely for the purpose of providing our services and supporting your care.


How We Use Your Personal Data

Natural Food Therapy acts as a data controller in relation to the personal information collected from clients, course participants, and website users.

Your personal data may be used for:

• Providing nutritional therapy, coaching, and client support services
• Delivering educational courses, programmes, and digital resources
• Managing appointments, enquiries, and client communications
• Processing payments and administering services
• Meeting legal, regulatory, insurance, and professional obligations
• Improving our services and website functionality

For client services, the lawful basis for processing personal data is the performance of a contract with you and our legitimate interests in managing and delivering professional nutritional therapy and coaching services.

Where we process special category data relating to health, we do so under Article 9(2)(h) UK GDPR, which permits the processing of health data for the provision of health-related services and care.

For courses, programmes, and digital services, the lawful basis for processing personal data is the performance of a contract between you and Natural Food Therapy.

Where consent is relied upon, such as for marketing communications, you may withdraw your consent at any time.

We take appropriate technical and organisational measures to protect your personal data and store it securely in accordance with UK GDPR requirements and professional confidentiality obligations.


Disclosure of Your Personal Data with Other Organisations

We will keep your information confidential and only disclose it to third parties with your express consent, with the following exceptions:

• Registrants and regulatory bodies such as the CNHC (in case of a complaint).
• Course providers and platforms: We may share limited information with course hosting platforms such as Thinkific to administer course services.
• Healthcare providers: With your consent, we may share information with your GP or other healthcare providers, except in emergencies where vital interests are at stake.
• Legal and crime prevention agencies: If required to satisfy a legal obligation or court order.
  
  

If you enrol in a course or use other digital services, relevant data may be shared with payment processors and course delivery platforms to facilitate these services securely.


How Long We Retain Your Personal Data

We will retain your personal data for as long as necessary:

• Healthcare data: Retained for 8 years (or until age 25 for minors) in compliance with professional association guidelines.
• Course data: Retained for the duration of the course and as long as necessary to administer services or meet regulatory requirements.

Your Legal Rights

Under the UK GDPR, you have the following rights:

• Right to access: You can request details of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request the deletion of personal data, where lawful.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to the processing of your data, including for marketing purposes.

To exercise any of these rights, please email sasha@naturalfoodtherapy.co.uk. We will respond within 30 days.


Data Protection and Security

We only use information in accordance with the UK GDPR and ensure:

• Confidentiality: Your personal data will only be shared for the purpose of providing healthcare or educational services.
• Security: We implement strict security measures, including encryption, to protect your personal data.
• Data Transfers: If your personal data is transferred outside the UK, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to comply with UK data protection laws.

Cookies

Cookies are used on our website to enhance user experience. We use cookies to:

• Analyse web traffic (Google Analytics)
• Remember your preferences

We do not use cookies to collect personally identifiable information. You can disable cookies via your browser settings if you prefer, although this may affect functionality.

For more details about cookies, visit www.allaboutcookies.org. To opt out of Google Analytics, visit http://tools.google.com/dlpage/gaoptout.


Marketing and Consent

With your explicit consent, we may use your data to send you marketing communications, such as newsletters and course updates. You can withdraw consent at any time by contacting us at info@naturalfoodtherapy.co.uk or using the “unsubscribe” option in our communications.


Complaints

If you have concerns about how your personal data has been handled, please contact us at sasha@naturalfoodtherapy.co.uk and we will do our best to resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

Further information about making a complaint can be found at ico.org.uk.


Analytics

We use Google Analytics to understand trends on our website. The data is anonymised, and no personally identifiable information is used in our reports. You can opt out of Google Analytics tracking by visiting http://tools.google.com/dlpage/gaoptout.